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The Roman Baths and Museum

Increasing efficiency in one of the UK’s finest historic sites
The client

The Roman Baths and museum is one of the finest historic sites in Northern Europe. The house is a well-preserved Roman site for public bathing. The city’s unique thermal springs rise in the site and the Baths still flow with natural hot water. The Baths and museum, with its range of interactive displays and exhibits, is visited by over a million people every year - making it among the most visited heritage attractions in the United Kingdom.

What we recommended

A big source of additional revenue for the attraction, after admission fees to the site, is the museum shop. A large number of visitors come through the shop on a daily basis, purchasing keepsakes to take home to friends and loved ones. The busy nature of the shop often causes challenges for the museum to account for and monitor their stock efficiently.

We started working with The Roman Baths in 2010, after the client was dissatisfied with their previous stocktaking provider. After discussions with the management team, we took the time to understand the challenges the business faced and what they wished to achieve.

The outcome

Together, we formulated a plan on how to perform the annual stocktake, as well as implementing an ongoing process to tag and monitor products, which promoted greater efficiency in the longer term. Staff were informed about the new system, which helped build a new process within the museum.

Throughout the years, we have continued to work with their team to regularly review their needs, which are constantly adapting and changing as the site develops. The flexibility of our systems, has allowed our processes to mirror these changes with ease, meaning their products are always accounted for; creating additional revenue opportunities for the museum.

Our own Abacus Valuers stocktaking team are now experienced in working with the client, which has enabled us to strengthen our relationship with them year on year.

As Anthony Hitchcock, Stock Controller at the Baths has commented:

“We were pleased with Abacus Valuers involvement in our stock count; they did everything to ensure that it ran as smoothly as possible and were very flexible in tailoring their methods to our requirements. The attention to detail, efficiency and pride in their work shown by their staff fully justified Abacus Valuers’ insistence on the use of their own employees rather than temporary staff from an agency.”

“We were pleased with Abacus Valuers involvement in our stock count; they did everything to ensure that it ran as smoothly as possible, and were very flexible in tailoring their methods to our requirements. We trust that the same high standard will be maintained in all future stock counts Abacus Valuers fulfil for our service. The attention to detail, efficiency and pride in their work shown by their staff fully justified Abacus Valuers insistence on the use of their own employees rather than temporary staff from an agency.”

 

ANTHONY HITCHCOCK STOCK CONTROLLER   THE ROMAN BATHS (BATH)
The Roman Baths and Museum
Increasing efficiency in one of the UK’s finest historic sites

The client

The Roman Baths and museum is one of the finest historic sites in Northern Europe. The house is a well-preserved Roman site for public bathing. The city’s unique thermal springs rise in the site and the Baths still flow with natural hot water. The Baths and museum, with its range of interactive displays and exhibits, is visited by over a million people every year - making it among the most visited heritage attractions in the United Kingdom.

What we recommended

A big source of additional revenue for the attraction, after admission fees to the site, is the museum shop. A large number of visitors come through the shop on a daily basis, purchasing keepsakes to take home to friends and loved ones. The busy nature of the shop often causes challenges for the museum to account for and monitor their stock efficiently.

We started working with The Roman Baths in 2010, after the client was dissatisfied with their previous stocktaking provider. After discussions with the management team, we took the time to understand the challenges the business faced and what they wished to achieve.

The outcome

Together, we formulated a plan on how to perform the annual stocktake, as well as implementing an ongoing process to tag and monitor products, which promoted greater efficiency in the longer term. Staff were informed about the new system, which helped build a new process within the museum.

Throughout the years, we have continued to work with their team to regularly review their needs, which are constantly adapting and changing as the site develops. The flexibility of our systems, has allowed our processes to mirror these changes with ease, meaning their products are always accounted for; creating additional revenue opportunities for the museum.

Our own Abacus Valuers stocktaking team are now experienced in working with the client, which has enabled us to strengthen our relationship with them year on year.

As Anthony Hitchcock, Stock Controller at the Baths has commented:

“We were pleased with Abacus Valuers involvement in our stock count; they did everything to ensure that it ran as smoothly as possible and were very flexible in tailoring their methods to our requirements. The attention to detail, efficiency and pride in their work shown by their staff fully justified Abacus Valuers’ insistence on the use of their own employees rather than temporary staff from an agency.”

“We were pleased with Abacus Valuers involvement in our stock count; they did everything to ensure that it ran as smoothly as possible, and were very flexible in tailoring their methods to our requirements. We trust that the same high standard will be maintained in all future stock counts Abacus Valuers fulfil for our service. The attention to detail, efficiency and pride in their work shown by their staff fully justified Abacus Valuers insistence on the use of their own employees rather than temporary staff from an agency.”

 

ANTHONY HITCHCOCK STOCK CONTROLLER   THE ROMAN BATHS (BATH)